Software and Desktop Support
Tsalano provides On-site or Off-Site Desktop support technical services to provide assistance with new or existing computer hardware and software.
Software usage support includes providing technical support for the client authorized software such as MS office, e-mail software,
which consists of problem tracking, problem source identification, problem resolution, and management reporting and trend analysis.
Voice/Telephony Support:
We offer the below mentioned Voice/Telephony Support;
- Problem/Issue Diagnosis;
- Call/Fault log with the supplier;
- Liaise with the supplier for the resolution;
Server and Network Support:
We offer the below mentioned Server and Network Support;
- Network Planning;
- Install and configure software;
- Troubleshoot network connectivity problems;
- Install and configure software;
- Based on SLA, we act as liaison with third party service providers in mamaging and resolving any issues;
- Perform proactive monitoring using proper tools;
- SNMP configuration for switches, routers and server monitoring;
- Bandwidth optimization and monitoring using proper tools.
End User Support:
Based on the SLA, our technician will serve as a single point
support for the end users to work on computer related problems or requests.
Information Security
Tsalano is able to provide and Commission Total Information Security Services. Our Solutions assist customers to achieve the following, to name a few;
- Documents Encryption shared by means of e-mails;
- Encryption of Documents still under Work in Progress;
- IT Infrastructure Security (Servers, Mail Exchange, Desktops, Mobiles e.t.c);
- Communications Security (Video Conferencing facilities).
We have access to the right tools and experienced partners to assist your organisation with some of the following Information Security Issues;
- E-Mail Security;
- Infrastructure Security;
- Network Security
- Server Security
