Digitisation has opened many ways companies can interact with their customer such as on mobile devices, Text messages, phone calls, social platforms, internet browsing, e-commerce and other untapped mediums.
Different devices such as smart phones, tablets, and connected devices offers endless opportunities to convey an experience based on the context.
The need for consistent experiences across these digital
mediums leads to opportunities and challenges in delivering a consistent, seamless and compelling user experience across multi-channels.
Digital business transformation is about identifying the opportunities that these digital mediums offer for goods or services in a well-coordinated manner.
This enables the user to naturally progress from one stage to the next, whether that transition is between digital mediums, between home appliances, stores or between self-service terminals to call-centre services,
without having to compromise on the experience at any stage of the transaction.
Multi-Channel - Often customers initiate transactions on the internet and move to complete them on their mobile devices, in such instances they still want a seamless experience throughout the transaction,
therefore Companies need to transform their digital environments to enable multi-channel experiences.
Service Driven Sales - Digital channels for sales such as e-commerce sites are what customers are getting accustomed to. This requires Integration between the digital frontend systems,
customer support backend systems and e-commerce systems for service-driven sales experiences.
Integrating Customer Experiences - For Banks, stores, or hotels as a scenario;
interaction between consumer digital devices and employee digital devices present numerous opportunities for innovation. For example, bank customer can interact with a virtual
customer care representative via a mobile app and the customer virtual representative can then offer a personalized client service with the customer or resolve any query, be it
that the client wants to open a bank account, apply for a new bank card or literally any kind of service request that can be concluded inside the branch can be concluded digitally.
We are strongly positioned to provide industry leading integrated set of Technologies and Tools to manage your Digital Transformation Journey and to implement new Business Designs.
Tsalano collaborates with its customers to transform the way their organizations perform and contributes in delivering enterprise applications that accelerate their businesses. We have found a balance between creating world-class applications that fit any form of business. This is with an understanding that IT solutions should not dictate the nature of business you are in but instead should complement it.
Apart from acquiring Off the shelf software applications, organisations often have a need to custom develop applications based on their specific processes and needs, We are in a strong position to design, develop and maintain such applications as per client requirements. Tsalano is vendor independent as such we will use any technology stack that the client has already invested in. By using the technology stack that the client already invested in, ensures cost savings as there will be no need for the client to invest in a new technology.
Tsalano Holdings has access to a pool of resources experienced in the ICT space spanning more than 15 years, our partnership with with leading companies further strengthen access to scarce specialised skills especially in this ever revolving technology world.
Our methodologies and services include full Systems Development Life Cycle (SDLC) supported by descriptive deliverables including architecture and process definition. All our Projects are taken on from concept to culmination by qualified experts with extensive experience. Coupled with proven methodologies for managing software development projects, we follow the best in project management to deliver to customer’s expectations.